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2 Clayton Street
Dewey Beach, DE 19971

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faqs

Check in time begins at 4:00 p.m. If you would like to check in earlier, then please call us on the day of arrival to see if your room is ready. If your room is not yet ready, we will provide you with a parking spot any time after 12:00 p.m. and we’ll be happy to get you in your room just as soon as it is ready.

Late checkouts are accommodated based on availability. For information regarding a later check-out time, contact the Front Desk.

To avoid loss of your deposit plus tax, you need to cancel your reservation or change the dates of your stay no later than 8 days prior to your arrival date. Any changes or cancellations to reservations prior to 8 days before arrival is subject to a $25 processing fee. If you cancel your reservation within 7 days of your arrival date your deposit will be nonrefundable. Date changes are not allowed within 7 days of your arrival date. The balance due will be payable at check-in. Refunds will not be given for weather-related cancellations or for early departure.

There are no universal minimum lengths of stay but during high season there may be exceptions.

One car may park free in our outdoor parking lot on the west side of the hotel. If you have more than one car you will need to locate street parking for the vehicle at your expense.
You can select specific room types during the online reservation process; You must contact the hotel directly to request a specific room number. We will do our best to accommodate requests, but room numbers cannot be guaranteed.

We are a smoke-free property. Smoking is prohibited in all rooms, on all balconies, on the pool deck, or any stairwell. There is a designated smoking area on property.

If it is determined that a guest or anyone in the guest’s party has smoked in a non-smoking area, their room rate will be increased by $250.00 and the guest will be asked to leave the property.

Since we cater to guests with allergies, we do not allow pets in our rooms. An unregistered pet will result in a $250.00 fee.

We follow the U.S. Dept of Justices guidelines on service animals:


Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be
directly related to the person’s disability.

What does “do work or perform tasks” mean?

The dog must be trained to take a specific action when needed to assist the person with a disability. For example, a person with diabetes may have a dog that is trained to alert them when their blood sugar reaches high or low levels. A person with depression may have a dog that is trained to remind them to take their medication. Or, a person who has epilepsy may have a dog that is
trained to detect the onset of a seizure and then help the person remain safe during the seizure.

Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA.

Please contact the hotel if you’re planning to bring a service animal so we can ensure your needs are met.

We require a credit card to guarantee all reservations and a credit card to be physically scanned at check in. When making a reservation online, your credit card will be charged a deposit equivalent to one nights’ room and tax. Please review our cancellation policy.

Hotel stays in Rehoboth Beach are subject to a state tax of 8% per night and an additional 3% City Tax.

To ensure all guests have a peaceful and relaxing stay, Quiet Hours are observed nightly from 10:00 p.m. to 8:00 a.m. For your comfort and protection, we will not allow parties or any noise disturbances inside or outside The Avenue. In the event that you are disturbed by noise coming from this property, please call the front desk by dialing “0″ and your concern will be given prompt attention.

Valid photo ID is required for the check in process as well as to process a credit card.

We do not allow minors under 21 to book a room or to stay unaccompanied by an adult.

An array of healthy and satisfying breakfast foods. More information coming soon…

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